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We at Pet Pamper stand by our products and services and issue guarantees dependant on the type of product or service. We may manufacture our own product or source other products from different manufacturers, hence the guarantees associated with our products or services will differ.
OUR TAGS - 100% SATISFACTION GUARANTEED
We offer a 100% satisfaction guarantee on all our Pet Pamper Pet Tags. We believe our pet tags are far more superior to other tags available on the market so if you are not completely happy with the tag you received simply send it back for a full refund on the purchase price within 14 days of the purchase date. A refund will be granted by way of check.
Tags that have been incorrectly printed will be replaced free of charge after tag is returned and the mistake has been verified with your original order information.
If returning your tag for either a refund or replacement, we ask that you include the following details so we may resolve the problem in a timely manner; name, address, date of purchase and reason for return/replacement.
GENERAL
In general, products that are in any way defective may be returned to us for a refund on the purchase price within 30 days of your original delivery date. Original shipping charges, whether by air or ground service, are not refundable. You are responsible for the cost of shipping your product back to our offices. We never pre-arrange shipping or pay for the cost of shipping the product from your location to ours.
Merchandise must be in new re-sellable condition, in the original packaging and must include manuals, and all accessories originally provided. Returned items must be clean and free of pet hair, dust, dander, debris and odor.
Partial returns, damaged items or items showing wear and tear may not receive a full credit. Your refund will be processed after we receive the product and may take up to 4 weeks for processing. We can not process a refund unless the item has been received and examined by Pet Pamper or one of our sourced manufacturers and/or suppliers.
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Pet Pamper values your trust
We at Pet Pamper value your trust. Our privacy policy outlines what we do and do not do with information that you provide us in the course of using our website, purchasing our products or using our services.
We have invested our time and money to ensure the information gathered is secure. We will never sell, lease or share your information with any other company.
Your Information
It is up to you whether you provide us with your personal information by participating in any of the activities mentioned in this Privacy Policy. If you choose to participate, your personal information will be carefully handled in accordance with this Privacy Policy.
When you purchase our products and/or services online, through our catalogs, or over the phone you provide us with information. Depending upon what information you provide to us and whether, and where, you purchase products and/or services, the information we receive may include your name, mailing, billing and/or shipping address, telephone number, driver's license number, birth date, form of payment, e-mail address, pet information, product and service preferences, what you purchased and where (i.e., store location, catalog and/or website). If you use a credit or debit card, the information we receive will include your account number and your form of payment. Pet Pamper uses the information you provide to service your account, to ship an order to you, or to provide warranty service on products and/or services you purchased.
Pet Pamper and Security
Any information that is provided to us is handled in a safe, secure and responsible manner. We use encryption and other types of technology to reasonably protect and safeguard your personal information and transactions, whether your purchases are on-line, through our catalogs or via phone. We never display your full credit card information.
Sensitive information is encrypted using 256Bit SSL encryption.
E-mail and Direct Mail Offers
To keep you up to date with new and exciting pampering gifts for your pet, we may also use your mailing, shipping and/or billing address or e-mail address you have provided us to send you special offers from time to time that would be of interest to you. If you do not wish to receive information regarding new and exciting pet products and services simply follow our 'Opt Out' procedures.
Choice/Opt-Out
Unless you affirmatively opt-out, we will maintain personal information in accordance with this Privacy Policy.
If you do not want to receive direct mail, catalogs, email, product- and/or service-specific information and/or general marketing communications, please contact us at info@petpampershop.com
Surveys
From time to time, we may randomly contact customers about participating in a survey about our products, services and/or website. Your feedback helps us identify customer needs, levels of satisfaction, and improve and/or develop new products and services for you and your pet. These surveys are always voluntary and are used to improve the site and make it easier for you to use.
Legal Requirements
On rare occasions, we may be required to disclose personal information pursuant to lawful requests, such as subpoenas or court orders, or as required by applicable laws. Also, if the ownership of all or a part of Pet Pamper were to change, customer information pertinent to that business's operations would likely be transferred to, or licensed for use by, the new owner.
Change Happens
We at Pet Pamper work tirelessly to improve our products and services. This includes adding new functionality and features to its websites, stores and/or catalogs. Because of these changes, changes in technology and/or the law, this Privacy Policy will change from time to time. We encourage you to review it each time you visit one of our websites, or order from our catalogs to make sure you understand our current practices and policies.
Website Usage, Traffic and Purchasing Patterns
We keep track of customer purchases, related traffic patterns and site usage within our website to help us provide superior customer service and convenient access to our products and services, direct our merchandise orders, and improve customer access, website responsiveness and usefulness of the website.
Non-Personal Information
When you visit our website, we may collect information about you that is not personally identifiable such as the type of internet browser or operating system you have, or the domain name of the website from which you linked to our site.
Cookies
Cookies are small pieces of information stored on your computer when you view our website and/or advertisements. A cookie lets us recognize you, keep track of your shopping cart and provide a more meaningful and personalized shopping experience when you visit our site again.
Changing Your Cookie Setting
Most web browsers are set to accept cookies automatically, but you can change this setting. See your browser's "help topics" to learn how to change the setting. If you decide not to accept cookies, you may not be able to shop with us on-line and access all your account information on our website.
Aggregate Statistics
From time to time we provide aggregate statistics about our customers, website traffic, product and service sales and/or other consumer-related information to carefully selected companies to identify trends and make inventory, marketing and other retail-related decisions. These aggregate statistics do not include personally identifiable information of any individual customer.
Public Forum
Our website may make chat rooms, message boards, and/or news groups available to its users. Please remember that the information that is disclosed in these areas becomes public information. You should not disclose your personal information when using these areas.
Comments
If you have any questions or comments about our Privacy Policy, please send us an e-mail at info@petpampershop.com
Other Legal Terms. We also recommend you review the section called 'terms of use' which describes the terms and conditions for the use of our website, discusses the content on our website, and provides information about your responsibilities when using the website.
This Privacy Policy is subject to change at any time.
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Terms of Use and Legal Notices for Pet Pamper
This site is owned and operated by Pet Pamper. Following are the rules or "Terms" and notices that govern use of this site ("Site"). By using this Site, you agree to be bound by these Terms and all applicable laws and regulations governing this Site. Pet Pamper reserves the right to change these Terms at any time, effective immediately upon posting on the Site. If you do not agree to be bound by these Terms, please do not use this Site. Pet Pamper is not responsible for typographical or photographic errors on this Site.
Permitted Use
You are only authorized to view and to retain a copy of pages of this site for your own personal use while visiting the site or shopping at Pet Pamper. The content and software on this Site are the property of Pet Pamper, its suppliers, or affiliates, and are protected by international copyright laws. Unless specifically authorized in writing by Pet Pamper or the original copyright owner, none of the Site material may be reproduced, distributed, republished, downloaded, displayed, posted, transmitted or copied in any form or by any means for commercial use. All copyright and other proprietary notices contained in the Site materials are to be retained. Modifications to the Site materials are strictly prohibited.
User Contributions to the Site
There are many opportunities for you to contribute to the Site. These include, among others, uploading photos, articles, links or other materials, which collectively, we call "site content". Pet Pamper is not liable or responsible for any content provided by its users or other third parties to the site ("User content"). The contributions of third parties do not necessarily represent the view or opinions of Pet Pamper. Pet Pamper cannot preview User content before it appears. Users can be held liable for any illegal or prohibited User content they provide to the Site, including among other things, infringing, defamatory or offensive materials. However, if you discover this kind of material on the Site, please promptly notify us at info@petpampershop.com. We will investigate your claim and take appropriate action. If you post any original content to the Site by electronic mail or otherwise, we will treat it as non-confidential and non-proprietary to you. By posting it to the Site, you authorize us to use or allow others to distribute, reproduce or otherwise use the content. Pet Pamper is not liable for any lost data resulting from the operation of our Site and/or the enforcement of these Terms. We urge all users to maintain their own back up versions of any content they submit to the Site.
Other Content on the Site
The information contained in this Site, including all images, illustrations, designs and photographs not contributed as personal information or User content are copyrights, trademarks or other intellectual property of Pet Pamper, its parent, affiliates or subsidiary companies. All other trademarks, service marks, logos, slogans, domain names and trade names (collectively "Marks") are the properties of their respective owners. Pet Pamper disclaims any proprietary interest in Marks and other intellectual property other than its own.
Links and Search Results
This Site may automatically produce search results that reference or link to third party sites throughout the World Wide Web. Pet Pamper has no control over these sites or their content. Pet Pamper cannot and does not guarantee, represent or warrant that the content contained in referred sites is accurate, legal and/or inoffensive. Pet Pamper does not endorse the content of any third party site, nor can we warrant that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against Pet Pamper for any damages or losses whatsoever resulting from your use of the Site to obtain search results and/or to link to another site. However, if you have a problem with a link from the Site, please let us know at info@petpampershop.com and we will investigate the link and take appropriate action.
Prohibited Content
The following is a partial list of the kind of content which is illegal or prohibited on the site.
* Is patently offensive to the online community, such as content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;
* Is or could be harmful to minors;
* Harasses or advocates harassment of another person;
* Involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming";
* Promotes information that you know is false, misleading, or promotes illegal activities or conduct, is abusive, threatening, obscene, defamatory or libelous;
* Is or promotes an illegal or unauthorized copy of another person's work, such as providing pirated computer programs or links to them, provides information to circumvent manufacture-installed copy-protect devices; providing pirated content or links to pirated content files;
* Contains restricted or password only access pages, or hidden pages or images (those not linked to or from another accessible page);
* Displays pornographic material of any kind;
* Provides material that exploits people under the age of 18 in a sexual or violent manner, or solicits personal information from anyone under 18;
* Provides instructional information about illegal activities such as making or buying illegal weapons; violating someone's privacy; providing or creating computer viruses;
* Solicits passwords, personal identifying information for commercial or unlawful purposes from other users;
* Engages in commercial activities and/or sales without Pet Pamper's prior written consent, such as contests, sweepstakes, barter, advertising, pyramid schemes, etc.
Prices on the Site
The prices advertised on this Site are for Internet orders. Prices on some items may differ from those charged at the stores of Pet Pamper Agents (Resellers) and our catalogues. Prices, inventory and availability are subject to change without notice. We reserve the right to limit sales, including also the right to refuse sales, to re-sellers.
Violation of the Terms
You understand and agree that Pet Pamper may, without prior notice, terminate your access to the Site and remove any unauthorized User content, if Pet Pamper believes, in its sole discretion, that the User content you provided has violated or is inconsistent with the Terms or with the intended use, or that you have violated the rights of Pet Pamper, another User, or the law. Pet Pamper may release user information about you if required by law or subpoena, or if release of the information is necessary or appropriate to address unlawful or harmful activity.
Privacy
We believe that your privacy and the privacy of all our users are important. Please review our privacy policy. If you are under the age of 13 you should not post information about yourself on the Site without the permission of a parent or guardian.
Important Disclaimers
Pet Pamper does not promise that the Site will be error-free, uninterrupted, nor that it will provide specific results from use of the Site or any content, search or link on it. The Site and its content are delivered on an "as-is" and "as-available" basis. Pet Pamper cannot ensure that files you download from the Site will be free of viruses or contamination or destructive features. Pet Pamper disclaims all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose. Pet Pamper will not be liable for any damages of any kind arising from the use of this Site, including without limitation, direct, indirect, incidental, punitive and consequential damages.
Indemnity
You agree to indemnify and hold Pet Pamper, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site.
Contact Us
If you have questions about these Terms and notices, or want to contact us for any reason, you may do so by emailing us at info@petpampershop.com
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